Meet your lead consultant
Laura is a hospitality consultant with a deep passion for luxury travel and amazing guest experiences.
With a background spanning luxury superyachts, boutique hotel management, and strategy consulting, she brings a rare combination of hands-on industry expertise and high-end service insights to help boutique hotels refine their operations and elevate their guest experience.
Having worked with financial services firms, Fortune 500 companies, and independent hoteliers, Laura now channels her expertise into helping boutique hotels bridge the gap between guest expectations and service delivery.
Passionate about elevating hospitality businesses, she helps owners and operators refine their service delivery while increasing revenue, align their digital presence with ever rising guest expectations, and create seamless, memorable experiences.
Luxury isn’t about excess—it’s about intention, attitude, seamless service, and creating memorable, effortless stays.
A meticulous problem-solver with a hands-on approach, she thrives on identifying small but impactful changes that drive better reviews, improved operations, and increased profitability.
She believes that exceptional hospitality isn’t about spending more—it’s about making smarter, more intentional decisions.
She ensures that every touchpoint—from ambiance to booking flow—feels intentional, polished, and aligned with the hotel’s brand.
Unlike many consultants, Laura doesn’t just advise on guest experience—she lives it.
Having traveled extensively and stayed in some of the world’s most luxurious hotels, she knows exactly what makes a stay exceptional.
This firsthand experience allows her to benchmark boutique hotels against industry-leading brands and apply insights from five-star hospitality to smaller, independent properties where guest expectations are still high but the way to meet them differs from larger hotels and groups.
Luxury hospitality isn’t one-size-fits-all—what defines an exceptional stay in London may differ from a luxury retreat in Jaipur. Through her travels, Laura has observed how different cultures shape service, design, and guest expectations, helping her craft tailored strategies that resonate with diverse clientele.
She understands the subtle details that transform a hotel stay from good to unforgettable—from intuitive service and seamless check-ins to personalised touches that make guests feel valued.
By blending these insights with practical, scalable solutions, she helps boutique hotels elevate their service without overcomplicating operations.
Bringing Seven-Star Standards to Boutique Hotels
Many boutique hotels aspire to luxury but lack the structured service processes that make it seamless. Laura specialises in translating high-end hospitality principles into actionable strategies for independent properties.
She helps hotels:
✅ Deliver world-class service with scalable, repeatable processes.
✅ Make the right decisions on investment - maximum impact, minimal cost.
✅ Train staff to anticipate needs and provide intuitive hospitality.
✅ Curate an ambiance and guest experience that feels refined and intentional.
✅ Create a seamless guest journey—from digital touchpoints to in-person service.
✅ Implement the level of consistency, attention to detail, and personalisation that luxury travelers expect.